Solutions: WD
Field Services
WD
Service
is the latest
application to be added to the suite of products available
from the Wireless
Delivered portfolio. At its
heart is the core functionality knowledge that the T@lecom
team have acquired over many years of working on solutions in
the Field Service sector.
Regardless of the Service sector that companies
operate in, WD
Service can be configured with
minimum effort to meet the field worker and backend system
requirement.
In Partnership
with leading Field Service Backend system providers, T@lecom
have an application that applies process logic to meet every
need. Wd Service is a contract winner and the business benefit
case makes compelling reading to any potential
customer.
WD Service
application brings benefits in:
- Reduction in Workforce Overtime
Costs
- Increases in Workforce Utilisation
and best resource allocation
- Administration efficiencies through
reduction in manual data entry
- Operations Centre call taking – inbound and outbound
- Reduction in duplicate and abortive
work
- Enhancements to Complaint
Investigation/Management
- Paper Process production and
handling
- Stock control on the van
- Parts ordering live from the
field
When
businesses move from paper to mobile live data and the WD
Service solution it gives visibility for the first time,
through live status updates, to schedulers/planners of the
four key areas in the resource allocation decision process.
These are:
- Who to give the job to
- What is the best resource based on
location, workload and skill set
- Where are all my resources currently
located
- When are the possible resources
likely to arrive giving customers accurate estimated time of
arrivals
Job status
and the knowledge of which job each field operator is working
on provides staff with all the tools necessary to make
informed decisions and provide up to date information to front
line call centre staff who receive calls from 'progress
chasing customers'.
This
typically results in decreases in:
- Travel time between jobs
- Fuel consumption costs
- Work time at job
locations
And leads
to increases in:
- Productivity
- Customer satisfaction
- First time fix rate
- Correct resource to correct
job
WD
Service is now being deployed in
several companies and will become the industry standard in
this dynamic Service provision arena.
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